Will I still be able to turn off my water at the main valve after receiving a Smart Meter?

Yes, customers who have a water meter wrench and meter key will still be able to use those tools to remove the Smart Water Meter lid and access the water shutoff valve located near the curb. This method is sometimes used during water emergencies, such as major freeze events, to prevent damage from burst or broken pipes.


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1. Why is the City of Allen installing smart water meters?
2. How do smart meters work?
3. When will my home/business get a smart meter?
4. How long does it take to install a smart meter?
5. Will water service be interrupted during installation?
6. Who will install my smart water meter?
7. Who can see the details of my water use?
8. Do I have to be at my home/business during installation?
9. How do the new meters sense for leaks?
10. Will I be charged extra for a smart meter?
11. Can the City of Allen use water meter data to enforce watering restrictions or issue citations?
12. Will smart meters cause my water bill to be higher?
13. Will my water rate go up because of smart water meters?
14. Do smart meters measure both water and wastewater use?
15. Do smart water meters emit radio frequencies? If so, what is the impact?
16. Can I opt out of installing a smart water meter at my home or business?
17. Will I still be able to turn off my water at the main valve after receiving a Smart Meter?