Why did I receive a leak alert?

Customers will receive an automated leak alert if their smart water meter detects certain use patterns:

  • "Continuous Leak Alerts" are sent automatically if at least 3 gallons of water are consumed every hour for a minimum of 24 hours. While this pattern may indicate a slow leak, these alerts can also be triggered during times of intentional continuous water use, such as slowly dripping faucets to prevent frozen pipes in cold weather, or when refilling a pool.
  • "Burst Leak Alerts" are sent when a meter detects a large and sudden spike in water use. This spike could be caused by a burst pipe or water heater and should be investigated immediately to prevent damage to your home and property. If you need assistance shutting off water to your home due to a leak, please contact the City of Allen's 24/7 water emergency hotline at 214.509.4530.

Show All Answers

1. Why is the City of Allen installing smart water meters?
2. How do smart meters work?
3. When will my home/business get a smart meter?
4. How long does it take to install a smart meter?
5. Will water service be interrupted during installation?
6. Who will install my smart water meter?
7. Who can see the details of my water use?
8. Do I have to be at my home/business during installation?
9. How will I know when my smart water meter has been installed?
10. What happens if I experience a plumbing issue after my smart meter is installed?
11. I received a smart water meter, but did not receive prior notification or see my property listed on the map. Why?
12. How do the new meters sense for leaks?
13. Will I be charged extra for a smart meter?
14. Can the City of Allen use water meter data to enforce watering restrictions or issue citations?
15. Will smart meters cause my water bill to be higher?
16. Will my water rate go up because of smart water meters?
17. Do smart meters measure both water and wastewater use?
18. Do smart water meters emit radio frequencies? If so, what is the impact?
19. Can I opt out of installing a smart water meter at my home or business?
20. Will I still be able to turn off my water at the main valve after receiving a Smart Meter?
21. Why did I receive a leak alert?