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Smart water meters digitally measure and record the amount of water that passes from City of Allen water supply lines to individual customer water lines. Smart meters send a brief, encrypted, digital reading to a data collection unit three times each day. The data collection unit then sends an encrypted digital message to the City's secure data servers using the existing cellular network. Digital meter readings are then processed within the City's billing system and published on a secure customer dashboard so customers can view an hourly log of water use, along with historic water use data.
Customers who enroll in the City of Allen water customer portal will be able to view details of their own water use. Customers can also add a secondary user (such as a spouse, roommate or business partner) or link multiple utility accounts once enrolled. As in the previous metering system, water use data is also accessible by a limited number of City of Allen employees who oversee customer billing and account details. State law restricts municipal utilities from providing any personal information or water usage information to third parties without the account holder’s agreement (HB 872 effective Sept 1, 2021).
Customers who enroll in automatic leak alert through the City of Allen customer portal will be notified when the meter senses continuous water use. For single-family residential homes, leaks are detected when at least 3 gallons of water are consumed every hour for a minimum of 24 hours. Other alerts can also be enabled by the customer, such as abnormally high or unplanned use notifications. Customers can choose to be notified by email and/or text message.
The upgrade to smart meters was funded through fees paid by developers of new commercial and residential properties. There is no charge related to the conversion.
As in the previous metering system, water use data can be accessed by a limited number of City of Allen employees who oversee customer billing and account details. This allows customer service representatives (CSRs) to better assist customers who have questions about their water bills or water use patterns. Though CSRs may observe water use patterns which seem to indicate violations of current watering restrictions, current code compliance practices require clear evidence of a violation by a municipal court trained employee or a code compliance officer before a citation and/or enforcement action is made.
Smart water meters record water consumption only. Residential customers are billed for wastewater only up to the first 10,000 gallons of water use. For use less than 10,000 gallons of water, the bill is computed using a charge per 1,000 gallons of water used. Commercial customers are billed for both water and wastewater for all water used inside the facility. This is because commercial customers are required to have separate water meters for their exterior landscaping. Commercial irrigation accounts do not pay a wastewater charge because the water does not enter the wastewater system.
Smart water meters emit a brief radio frequency (RF) to transmit data from the meter to a data collection unit. The smart water meters selected by the City of Allen emit about 0.041 microwatts per square centimeter at a distance of 8 inches from the transmitter for a total daily transmission time of less than 1/3 of a second per day. This is far below the limit of 300 microwatts per square centimeter set by the Federal Communications Commission as a health standard. These low-level RF emissions do not interfere with any other electronic devices.
Yes, customers who have a water meter wrench and meter key may use those tools to remove the Smart Water Meter lid and access the water shutoff valve located near the curb. This method is sometimes used during water emergencies, such as major freeze events, to prevent damage from burst or broken pipes.
Customers will receive an automated leak alert if their smart water meter detects certain use patterns:
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